Retrieving Your U.S. Documents

Got the good news that your visa application was approved? Congrats! Now you’re probably wondering how to get your hands on your passport and visa. Fear not, we’ve got you covered.

Delivery or Pick-up? You Decide!

LBC will either deliver your passport to your chosen address for a fee of Php440.00, or you can pick it up at one of their 100 branches for free. You can even choose a different LBC branch for pick-up, but be prepared to pay Php440.00 if it’s not the one at Mall of Asia.

Picking Up at an LBC Branch? Easy!

Just head to your chosen LBC branch during business hours with your original government-issued photo ID (no copies!). If you’re sending a representative, they’ll need their own ID, a photocopy of yours, and a signed letter of authority from you with all the details.

Don’t Forget the Tracking Magic!

Want to stay in the loop? We’ve got instant, email, online, and phone tracking options. Just enter your passport number, and we’ll let you know if it’s ready for pick-up. Don’t wait too long though, or it might take a trip back to the embassy!

Remember These Important Docs:

  • Your original government-issued photo ID (not a copy)
  • A printed copy of your appointment letter (recommended)
  • A letter of authority (if someone else is picking up for you)

Changing Your Delivery Options? No Problem!

You can update your delivery address online or by calling the call center up until 11:59 pm on the day of your interview. It’s free and easy!

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